Our promise to you:
- To provide you with a clean, ready-to-rent unit
- To provide helpful advice on selecting the right unit size, as well as moving and packing supplies
- To keep your stored personal belongings safe and secure
- To ensure you are completely satisfied with your experience
Do you offer services for both the household and business customer?
AAA Self-Storage is a leader in the industry and has services for both the household and business customer.
Are there moving trucks available to use?
AAA Self-Storage offers a free move-in truck for your move-in. Once you have identified a specific facility, we recommend contacting the facility directly for reservations. Contact information is available online once you select a facility.
Can I buy boxes and other packing products from AAA Self-Storage?
Yes. All AAA Self-Storage facilities offer a wide variety of boxes and packing supplies.
What does "on-site" manager mean?
"On-site" manager means that an employee, usually the Store Manager, has an apartment on-site as part of the facility.
Do you have moving carts available?
Nearly all AAA Self-Storage facilities that have inside units with access through a hallway will maintain an inventory of "push carts" that may be used free of charge. If you find yourself renting an inside unit and need a push cart, please let the Store Manager know and they will be happy to assist you.
Do you have video cameras?
Our AAA Self-Storage facilities use video cameras as a security measure. Cameras are generally located at the point of entry and exit and other areas around the facility. The number of cameras and the type of system that is installed at each facility will vary based on the design of the facility.
Can anybody drive onto this property or do you need a PIN number?
Our facilities utilize an electronic gate system which can only be opened by a security code that is assigned to each individual tenant. The code allows us to monitor who is entering and exiting the facility.
What is climate control?
Climate control is a feature that we offer at all five of our facilities in the Lufkin area. Our climate controlled units maintain a temperature of 55 to 85 degrees. This feature helps protect your stored belongings from the extreme temperatures.
What is a roll-up door?
Roll-up doors are the most common door in self-storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.
Do I get a lock when I rent a unit?
You can purchase a new lock at your local AAA Self-Storage facility. We offer a variety of sizes and types of locks and recommend purchasing a disc lock to ensure the highest level of security.
Do you offer RV/boat/car/motorcycle parking?
AAA Self-Storage offers parking for RVs, boats, cars, motorcycles and jet skis at all locations.
What is a drive-up unit?
A drive-up unit is an outside ground-floor unit that gives you the ability to load your belongings directly from a vehicle or truck.
What's the difference between office hours and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed. If you require access outside of our standard gate hours ask your Store Manager for information about 24-hour access.
How far in advance can I book a reservation?
We give you the flexibility to book a reservation up to 30 days in advance to help you plan ahead.
What is the difference between an indoor and outdoor unit?
An outdoor unit has access from outside. An indoor unit is within the property and will require you to go inside to access your unit.
What kind of security do you have?
AAA Self-Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We feature electronic gate with coded access, monitored video surveillance, fenced and well-lit facilities, individual door alarms and personal locks available for purchase. These features vary by location so contact the Store Manager for details about a specific location.
What are the payment terms?
AAA Self-Storage strives to make your storage experience as hassle free as possible, including paying your bill. Typically, our leases are month-to-month but we also offer the flexibility of long-term leases. We also offer Auto Pay where you can automatically charge your Mastercard®, Visa®, Discover®, or American Express® each month.
Do you accept credit cards?
We accept several major credit cards, including MasterCard®, Visa®, Discover®, or American Express®.
What sizes are available and how do I pick my size?
We offer a wide range of sizes to accommodate your needs. Sizes range from 5x5, or 25 square feet, to 10x30, or 300 square feet. Determining the right size is easy with the help of our Space Guide and our Store Managers who are trained to assist you in this process. To determine the sizes available, please refer to the Space Guide or contact the Store Manager.